Solution Engineer II

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Solution Engineer II with Mobile Heartbeat you can be a part of an organization that is devoted to giving back!

Benefits

We are committed to providing our employees with the support they need. At Mobile Heartbeat, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K(100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Mobile Heartbeat family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Solution Engineer II to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Work with named customer accounts on all technical matters including system architecture design, deployment, upgrades, configuration, telephony, and optimization on both physical servers as well as in the cloud. 

• Deploy and support custom integrations and technology solutions. 
• Deploy and support telephony infrastructure.
• Ability to work cross-functionally with implementation, sales, support, product, and other Mobile Heartbeat teams.
• Become a product expert, understanding the interrelationships of MH-CURE software, device operating software, the environment in which the product operates, and the workflows desired by the customer.
• Create tools, scripts and/or programs to support MH-CURE product implementation & maintenance. This document was developed solely for the consideration of Mobile Heartbeat. It is not to be reproduced or distributed to personnel who are not employed or managed by Mobile Heartbeat without permission from Mobile Heartbeat personnel. 
• Oversee technical support at named accounts, providing a point of escalation for any customer issues. R

Required Skills, Education and Experience 

• 3+ years of related professional experience.
• Be an open, professional, and transparent communicator. The ideal candidate is able to customize messages appropriately depending on the audience, including customers and internal stakeholders.
• Ability to effectively execute multiple tasks with competing priorities. Comfortable working in an interrupt-driven environment. Make logical decisions in stressful situations.
• Be pragmatic and curious, with ability to learn independently.
• Able to work occasional flexible hours including late nights and early mornings when required.
• 5% travel or less. 

Beneficial Skills and Experience

• BA/BS degree in CS or a related technical field or equivalent experience. 
• Experience with Telephony and VOIP/SIP troubleshooting.
• Familiarity with both Microsoft OS and Linux OS.
• Familiarity with Relational and Document Databases.
• Experience delivering applications through one or more of the following: vSphere, AWS, GCP, Azure or OpenStack. 
• Familiarity with programming/scripting languages (such as PowerShell or Python).
• Familiarity with technologies used by MH including XMPP, HL7 and WCTP. 
• Familiarity with tools and products used by MH, including but not limited to Atlassian JIRA and Confluence, Microsoft Windows Server, iOS, Android.

Mobile Heartbeat® is a clinical communication and collaboration company. We aim at driving positive patient outcomes throughout the healthcare enterprise. The MH-CURE platform enables all roles in every department to communicate with context. The platform streamlines clinical workflows. It accelerates decision-making, and improves patient care.  Mobile Heartbeat delivers a new ecosystem of communication to the healthcare setting. A well-connected care team insures optimal patient care.  Mobile Heartbeat operates as an indirect, wholly owned subsidiary of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Solution Engineer II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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