Solution Engineer II in Waltham, Massachusetts, United States
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Mobile Heartbeat

Solution Engineer II

Waltham, MA, United States
Full-time • Days 7-10 Hrs/Wkdays Only
  Job ID: 5097
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Last year alone, our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As the Solutions Engineer II you can be a part of an organization that is devoted to giving back!

We are committed to providing our employees with the support they need. At Mobile Heartbeat/HCA, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:


  • Student Loan Repayment
  • Tuition Reimbursement/Assistance Programs
  • Paid Personal Leave
  • 401k (100% annual match [3%-9% of pay based on years of service])
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Solution Engineer II to help us reach our goals. Unlock your potential here!


Mobile Heartbeat™ is a leader in providing mobile solutions for healthcare organizations.  We connect physicians, nurses, and other care team members allowing them to communicate and collaborate more efficiently.  The result is improved patient care and satisfaction as well as overall health system performance.  We seek talented, creative professionals who feel the passionate about solving critical challenges in healthcare.  Here you’ll be part of a team that’s energized about collaborating to build great solutions and working with customers.  You’ll work in an environment that’s challenging, energizing, and fun.

In this role, the Solutions Engineer II works across named customer accounts providing technical thought leadership, support, planning, and optimization for the Mobile Heartbeat platform and products. A combination of technical aptitude, analytical skills, problem-solving, excellent communication skills, and drive to help the customer are critical to success in this role.

Mobile Heartbeat has both on-premise and cloud solutions and the Solutions Engineer II will be working across both platforms.

 What you will do:

  • Work with named customer accounts on all technical matters including system architecture design, deployment, upgrades, configuration, telephony, and optimization on both physical servers as well as in the cloud.
  • Deploy and support custom integrations and technology solutions.
  • Deploy and support telephony infrastructure.
  • Ability to work cross-functionally with implementation, sales, support, product, and other Mobile Heartbeat teams.
  • Become a product expert, understanding the interrelationships of MH-CURE software, device operating software, the environment in which the product operates, and the workflows desired by the customer.
  • Create tools, scripts and/or programs to support MH-CURE product implementation & maintenance.
  • Oversee technical support at named accounts, providing a point of escalation for any customer issues.

Required Skills, Education and Experience

  • 3+ years of related professional experience.
  • 1+ years of telephony experience.
  • Be an open, professional, and transparent communicator. The ideal candidate is able to customize messages appropriately depending on the audience, including customers and internal stakeholders.
  • Ability to effectively execute multiple tasks with competing priorities. Comfortable working in an interrupt-driven environment. Make logical decisions in stressful situations.
  • Be pragmatic and curious, with ability to learn independently.
  • Able to work occasional flexible hours including late nights and early mornings when required.
  • 5% travel or less.

Beneficial Skills and Experience

  • BA/BS degree in CS or a related technical field or equivalent experience.
  • Experience with Telephony and VOIP/SIP troubleshooting.
  • Familiarity with both Microsoft OS and Linux OS.
  • Familiarity with Relational and Document Databases.
  • Experience delivering applications through one or more of the following: vSphere, AWS, GCP, Azure or OpenStack.
  • Familiarity with programming/scripting languages (such as PowerShell or Python).
  • Familiarity with technologies used by MH including XMPP, HL7 and WCTP
  • Familiarity with tools and products used by MH, including but not limited to Atlassian JIRA and Confluence, Microsoft Windows Server, iOS, Android.

HCA Healthcare, our parent company, is one of the nation's leading providers of healthcare services, comprising more than 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care.

Be a part of an organization that invests in you. We are actively reviewing applications for our opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.





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Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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