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Mobile Heartbeat

Solution Engineer

Waltham, MA, United States
Full-time  No Weekends 
Category: Information Technology • Job ID: 26839-15850

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Description

SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

 

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for dedicated professionals like you to be a part of our team. Join us in our efforts to better our community!

For us, at Mobile Heartbeat™ improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way.


Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it.


At Mobile Heartbeat, you’ll be working with cutting edge technologies and having a direct impact on healthcare delivery in hospitals across the United States. Our MH-CURE product is used by nurses, doctors, and other care providers across a range of hospitals, providing secure clinical communication, access to patient data and care teams as well as delivery of alerts and alarms.


Job Overview


In this role, the Solutions Engineer works across named customer accounts providing technical thought leadership, support, planning, and optimization for the Mobile Heartbeat platform and products. A combination of technical aptitude, analytical skills, problem-solving, excellent communication skills, and drive to help the customer are critical to success in this role.


Mobile Heartbeat has both on-premise and cloud solutions and the Solutions Engineer will be working across both platforms.


Responsibilities
  • In this role you will work with named customer accounts on all technical matters including system architecture design, deployment, upgrades, configuration, and optimization
  • You will deploy and support custom integrations and technology solutions
  • Be able to work cross-functionally with implementation, sales, product and other Mobile Heartbeat teams
  • Become a product expert, understanding the interrelationships of MH-CURE software, device operating software, the environment in which the product operates, and the workflows desired by the customer
  • Create tools, scripts and/or programs to support MH-CURE product implementation & maintenance
  • Oversee technical support at named accounts, providing a point of escalation for any customer issues
Required Skills, Education and Experience
  • 3+ years of related professional experience
  • Be an open, professional, and transparent communicator; the ideal candidate is able to customize messages appropriately depending on the audience, including customers and internal stakeholders
  • Ability to effectively execute multiple tasks with competing priorities. Comfortable working in an interrupt-driven environment. Make logical decisions in stressful situations
  • Be pragmatic and curious, with ability to learn independently
  • Able to work occasional flexible hours including late nights and early mornings when required
  • 5% travel or less
Beneficial Skills and Experience
  • BA/BS degree in CS or a related technical field or equivalent experience
  • Familiarity with Relational and Document Databases
  • Experience delivering applications through one or more of the following: vSphere, AWS, GCP, Azure or OpenStack
  • Familiarity with programming/scripting languages (such as PowerShell or Python)
  • Familiarity with technologies used by MH including VoIP, XMPP, HL7 and WCTP
  • Familiarity with tools and products used by MH, including but not limited to Atlassian JIRA and Confluence, Microsoft Windows Server, iOS, Android
 

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and an employee stock purchase program. We would love to talk to you about this fantastic opportunity


Mobile Heartbeat® uses secure smartphones to optimize clinical communication and collaboration. Our enterprise solutions streamline clinical workflows to accelerate decision-making, improve patient care and reduce costs.

 
If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from our recruiter or one of our managers. We are actively interviewing so apply today!


Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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