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Mobile Heartbeat

Senior Implementation Consultant

Waltham, MA, United States
Full-time  No Weekends 
Category: Information Technology • Job ID: 26839-15843

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SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.


HCA Healthcare, our parent company is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Senior Implementation Consultant to help us reach our goals. Unlock your potential here!

About Mobile Heartbeat

For us, at Mobile Heartbeat™ improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way.

Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it.

At Mobile Heartbeat, you’ll be working with cutting edge technologies and have a direct impact on healthcare delivery in hospitals across the United States. Our MH-CURE product is used by nurses, doctors and other care providers across a range of hospitals, providing secure clinical communication, access to patient data and care teams as well as delivery of alerts and alarms.

About the Job


The Senior Implementation Consultant plays an important role in the rollout and implementation of the MH-CURE application at our customer sites. In this crucial role you will identify and evaluate the client’s needs to design an implementation plan that supports their business processes and clinical workflows. You will be a key representative of the company to ensure the guidance provided and tasks required for a successful implementation of MH-CURE are completed as smooth as possible for each of our customers.

You will set expectations with the customer up front regarding what it takes, both from the Mobile Heartbeat team and the customer’s team to keep implementations on track in the agreed upon timeline. You will work very closely with the assigned project manager to ensure the customer’s needs are met, any risks are identified and flagged early, and support the rollout from beginning to end.

To be successful in this role you will need to be a focused individual with great attention to detail, organizational skills and exceptional communication. The ideal candidate should be comfortable presenting in front of a large audience and have the ability to build relationships with frontline clinical and technical staff.

The Senior Implementation Consultant will report to the Director of Project Management.

  • You will be the subject matter expert for implementation services
  • You will be the subject matter expert on product/platform offerings and healthcare workflows
  • Create, promote, and manage implementation best practices
  • Conduct clinical discovery, documentation, and workflow assessments and optimizations
  • Prepare customer admin build design based on clinical workflow assessment
  • You will ensure the product platform is implemented with emphasis on usage and optimization
  • Report risks identified during implementation planning and execution to project manager
  • Conduct product training curriculum
  • Work with customer to establish Go-Live readiness
  • Provide go-live support

Required Skills, Education and Experience

  • Bachelor’s degree required along with a minimum of 7 years of related professional experience
  • Clinical background/experience is a plus
  • Excellent business process analysis skills are required
  • Excellent interpersonal and written communication skills 
  • Strong motivation & team orientation 
  • A desire to learn new skills & technologies 
  • Superior analytical and problem-solving skills
  • Highly organized with attention to detail, execution and follow-through
  • Ability to work on multiple ongoing projects
  • Experience implementing clinically oriented and/or business software solutions
  • Experience with Healthcare IT systems and workflows
  • Experience with MS Office suite
  • Ability to meet travel requirements of ~50%

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, employee discount program, and an employee stock purchase program. We would love to talk to you about this fantastic opportunity.

Mobile Heartbeat supplies a secure mobile communication platform that enables care team members—from case managers and pharmacists to nurses and physicians—to communicate and share clinical data through secure text messaging.

We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our recruiter or hiring managers for interviews. Submit your resume today to join our community of caring!

Job Location:  Waltham, Massachusetts, United States
Position Type:  Full-Time/Regular

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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