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Senior Systems Engineer

/ Search Results / Senior Systems Engineer

Waltham, MA, United States


SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for dedicated professionals like you to be a part of our Software Quality Assurance team. Join us in our efforts to better our community!


We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity


PatientKeeper, a leading provider of healthcare applications for physicians, is now part of HCA, the largest provider of healthcare services in the U.S.  With growth comes new opportunity.  


At PatientKeeper, we are expert in connecting healthcare information systems across hospitals and physician practices to create a single software work environment for physicians.  Our team develops and maintains a unique suite of applications that physicians use to take care of their patients.  What’s so unique?  In an industry where EMRs are viewed by many physicians as barrier to care, physicians love their PatientKeeper.

In this role, you will not only be working with leading edge technologies but you will be directly impacting the quality of care for hundreds of thousands of patient’s everyday across the US.  As a leading provider of healthcare applications for physicians, we work with hospitals, health systems, and medical group practices to automate physician workflow and improve the physician experience with technology.


As a PatientKeeper Senior Systems Engineer, you will be working with our Customers, Project Management, Engineering, and Technical Support teams to successfully deploy and maintain our applications within our customer production and test environments. Additionally, you will also be actively engaged in maintaining pre-existing application deployments. Exceptional technical, analytical, and communication skills are key to success in this role. The hiring location for this position is Waltham, Massachusetts.

Primary Responsibilities:

  • Conduct software deployments of the PatientKeeper application through remote system access
  • Analyze and troubleshoot deployment issues to root cause, and resolution
  • Act as a primary contact for software deployment related inquiries and problems
  • Develop and maintain technical documentation for use by team members, project teams, and customers
  • Serve as the Technical Project Manager for large Systems Engineering projects
  • Participate as a team member for other cross department projects involving software deployments, as well as new technology research
  • Engage on escalated problems involving the PatientKeeper software platform. Some involving off-hours engagement
  • Follow through to resolution with Development Engineering on identified application bugs
  • Assist other less experienced Deployment Engineers in prioritizing and managing workloads
  • Roughly 50% of the time is spend on direct application deployments
  • Bachelor’s degree (CS, EE, IS, preferred) or a minimum of 5 years of related professional experience
  • Demonstrated experience in troubleshooting distributed J2EE applications
  • Demonstrated deployment experience in Tomcat, Java, Apache and Load balancer technologies.
  • Solid experience in managing cross functional projects to successful completion
  • Experience with Microsoft Excel, PowerPoint, and Visio
  • Experience with web development technologies (Java/Apache Tomcat/PHP/HTML/XML/JavaScript)
  • Demonstrated experience with Oracle SQL
  • Prior experience administrating Linux, and Windows operating systems
Required Skills:
  • Strong analytical thinker with excellent problem solving abilities. Eager teacher and learner
  • Maintains a professional demeanor under urgent support and mission critical client situations
  • Articulate and concise in both oral and written communications, with capacity to create and deliver formal presentations and interpret technical situations for lay audiences
  • Effectively handles competing priorities and urgent situations, making sound decisions within short timeframes, and taking appropriate action
  • Remains acutely aware of required timeframes, and successfully meets deadlines and milestones
  • Works Independently to troubleshoot and resolve application and environmental problems
  • Works efficiently, and collaboratively in cross functional team settings

Desired Skills/Competencies:

  • Technical exposure to Meditech, Cerner or Epic a plus
  • Programing experience with Java or Python
  • Experience with AppDynamics and/or other java performance troubleshooting tools
  • Past experience in customer service  or application deployment in a healthcare setting
  • Past experience in Cloud technologies (Azure, AWS )
  • Past experience with Netscaler, F5, and HAProxy Load Balancer technologies

PatientKeeper is a leading provider of healthcare applications for physicians.  Our mission is to make IT an indispensable tool for 21st century of clinical care.


If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from our recruiter or one of our managers. We are actively interviewing so apply today!

For more information about us, visit
Job Location
Waltham, Massachusetts, United States
Position Type

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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Facility: PatientKeeper
Job ID: 26665-15341
Category: Information Technology
Contract: Full-time
Shift: No Weekends
Job Class: Regular

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