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IT Systems Administrator

Waltham, MA, United States


SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401K, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.


For us, at Mobile Heartbeat™ improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way.

Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it.

At Mobile Heartbeat, you’ll be working with cutting edge technologies and having a direct impact on healthcare delivery in hospitals across the United States. Our MH-CURE product is used by nurses, doctors and other care providers across a range of hospitals, providing secure clinical communication, access to patient data and care teams as well as delivery of alerts and alarms.

The Systems Administrator is responsible for all end user system operations, including help desk services. Administration of systems and user accounts, directories, end user applications/accounts, and performs all related day to day technical and application support activities to all Mobile Heartbeat staff. Maintains and writes knowledge base articles, all per Mobile Heartbeat policies and procedures.  The primary objective is end user satisfaction, there is also potential for learning and growing, areas may include networking/technical-services and/or external customer operations.

  • Responsible for end users’ operations, systems/devices and IT Help desk
  • Maintains end user accounts, directories, device management, security, etc., per Mobile Heartbeat policies
  • Performs, Maintains, and Write/Enhance IT help desk Knowledge Base and tracking systems
  • Performs IT help desk requests to ability, requesting assistance/escalating as needed
  • Configure, set up, deploy new users, maintain/troubleshoot, upgrade, support, perform maintenance
  • Maintain a positive relationship with staff, be service oriented
  • Observe and analyze procedures and technologies, propose improvements when applicable
  • Recommend and verify end user and office equipment specifications.
  • Available for emergency situations, as well as planned maintenance - after hours and weekends
  • Participate in Disaster Recovery planning and testing as the user/equipment facing role
  • Train and develop skills, suggest paths and challenges.
  • Other duties as assigned – including office and other non-technology assignments
  • Require at least 1 or more years general experience in an IT business setting
  • Require familiarity with Microsoft Office, Smart Phones, and Desktop operating systems
  • Preferred familiarity with Apple Laptops/MacOS, Windows Desktop, Windows Server, Desktop virtualization, Apple iPhone, Active Directory, Cisco Networking and WIFI, VOIP, Office 365, Webex, Salesforce, Cloud/SAAS
  • Experience within software industry a big plus
  • Fits a career path in Technical Services or Applications/Solutions.
  • Bachelor’s degree in Information Technology, Computer Science, or related field, or years of comparable experience, required
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Mobile Heartbeat
Facility: Mobile Heartbeat
Job ID: 26839-14688
Category: Information Technology
Contract: Full-time
Shift: No Weekends
Job Class: Regular

Apply Now
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