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Desktop Support Analyst (Co-op/Intern)

Waltham, MA, United States


SHIFT: No Weekends

SCHEDULE: Temporary

PatientKeeper – a leading provider of healthcare applications for physicians – is now part of HCA, the largest provider of healthcare services in the U.S.   With growth comes new opportunity, so we are actively searching for information technology or computer science students to join our Information Technology (IT) team as a co-op/intern. Students should be in at least their second year of college and be interested in gaining hands-on experience in a fast-paced IT organization.

As a Desktop Analyst Co-op/Intern, you will work with a talented team of IT professionals supporting 175+ full-time staff (growing to ~220) working onsite as well as many remote users.

You will have the opportunity to bounce ideas off industry veterans, and have some fun in between – that’s what makes PatientKeeper a great place to work.

The ideal candidate will have experience supporting Windows users on laptop and desktop computers on a wide range of issues and applications, like solving VPN connectivity issues and troubleshooting Microsoft Office apps.

Core Responsibilities:

  • Resolve most first-tier support issues; route second and third-tier support issues to appropriate IT support staff
  • Facilitate all IT requests through formal Help Desk ticketing applications
  • Install, configure, and maintain Windows laptops and desktops
    • Image management software; SCCM
  • Troubleshoot and repair computer hardware and peripherals

Minimum Qualifications:

  • Pursuing a degree for Computer Science / Information Technology
  • Collegiate, small business, or enterprise level end-user support experience
  • Solid understanding and troubleshooting skills with Microsoft products
  • Experience with Windows 10, Window 2008/12/16 operating system platforms
  • Networking essentials (TCP/IP)
 For more information about us, visit,


Facility: PatientKeeper
Job ID: 26665-14398
Category: Information Technology
Contract: Temporary
Shift: No Weekends
Job Class: Temporary

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