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HR Business Partner

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Waltham, MA, United States

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SCHEDULE: Full-time

PatientKeeper is looking for a seasoned HR Business Partner who will provide strategic HR, talent and administrative support within all sub-functions of the HR department to leaders and employees within the Boston Software Technology Businesses.  

This role will be key to creating the desired workplace culture and an engaged and productive workforce through company policies, programs and practices.  We are seeking a hands-on experienced HR professional well versed as a generalist and capable of providing input and direction across the HR spectrum and to all levels of leadership.  This includes but is not limited to communications and implementation across a broad range of HR programs and practices such as personnel/electronic records via HRIS (Lawson) systems, immigration, organization changes, compensation, benefits, recruitment, employee relations and engagement, and training and development. The HR Business Partner will serve as an ambassador for the company interacting with candidates, hiring managers, employees, and vendors. The ideal candidate will have HR experience of increasing responsibility and a desire to elevate their career within HR.  This position requires strong communication skills, deep attention to detail, and the ability to prioritize multiple competing tasks with exceptional organizational skills.

Core Responsibilities

  • Implement business and HR strategy and programs
    • Engage designated managers and leaders to understand talent needs of the business and help define people strategies
    • Implement company-wide and location-specific HR initiatives
  • Advise managers and leaders on people issues
    • Provide HR input, observations and guidance related to departmental issues
    • Interpret talent management data for departments and work with VP of HR to develop appropriate initiatives
    • Coach managers and leaders through change management, performance management issues, and other sensitive HR matters.
    • Respond to question and inquiries for information, point to appropriate self-service systems and tools
  • Deploy development programs
    • Advise managers on learning and organizational development opportunities such as training, development plans, and succession plans
    • Coach leaders on career development tools and processes and assist with employee career counseling and feedback sessions as needed
  • Support employee and community engagement
    • Promote and foster a healthy work environment; raise awareness of available programs to assist employees; implement appropriate employee engagement programs
    • Assist with preparing and coordinating holiday and company events via the  Employee Action Team (EAT)
    • Help interpret and drive departmental action planning as a result of employee engagement surveys
  • Implement business performance and compliance initiatives
    • Partner with managers and leaders to uphold all compliance standards (i.e. HR Policies, Compliance Training, etc.)
    • Ensure compliance with federal, state and local government regulatory and statutory laws
    • Advise leaders on performance counseling and discipline procedures; consult on suspension or termination actions; provide information on RIF processes and severance, if applicable
    • Escalate major issues to VP of HR
    • Work with HR Center of Excellence(COE)/HR Service Centers when appropriate
  • Execute HR operational excellence
    • Work with VP of HR and all HR COEs to give feedback on strategies and programs to more effectively meet the needs of the businesses
    • Prepare managers for compensation planning process
    • Support Total Rewards COE with benefits enrollment at facility level
    • Work with managers and leaders on workforce planning, including position control/review; aligning with budget, resourcing process, etc.  Review local job descriptions and compensation with Recruiting and Compensation COEs
    • Assist with facilitating local interview and recruiting process
    • Support effective leader and employee communications
    • Support utilization of the HR support model; guide employees to the appropriate channel and ensure proper utilization and follow up on HR policies, procedures and processes
  • Adept at managing sensitive and confidential matters, employee relations, organizational changes, planning and protecting the security of HR information, data, and files
  • Other duties as assigned in collaboration with VP of HR

Minimum Qualifications

  • Bachelors degree in human resources or related field
  • A minimum of 5 years of increasing responsibility as a HR BP/Generalist
  • Strong attention to detail
  • Excellent written communications, interpersonal and relationship-building skills
  • Proven history of sound judgment and experience with HR related policy, regulatory guidelines, employment law, and employee relations matters
  • Desire to advance career in Human Resource Management
  • Exceptionally detail oriented
  • Strong continuous improvement and process orientation abilities.
  • Ability to manage time, meet deadlines, prioritize competing requests and impeccable follow-through
  • Must possess a service-oriented mindset
  • Able to work effectively under pressure
  • Strong analytical and deductive reasoning skills
  • High degree of professional decorum, discretion and sensitivity for confidential information
  • Experience utilizing the entire suite of MS Office, Applicant Tracking (i.e. Taleo), and HRIS applications (experience with Lawson a plus)
  • PHR certification preferred

Position location

Waltham, Massachusetts

Facility: PatientKeeper
Job ID: 26665-13758
Category: HR and Payroll
Contract: Full-time
Job Class: Regular

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