Sr Solution Engineer in Waltham, Massachusetts, United States
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Mobile Heartbeat

Sr Solution Engineer

Waltham, MA, United States
Full-time • No Weekends
Information Technology   Job ID: 499017
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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Sr. Solution Engineer with Mobile Heartbeat you can be a part of an organization that is devoted to giving back!

Benefits

Mobile Heartbeat, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Mobile Heartbeat family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Sr. Solution Engineer to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Mobile Heartbeat™ is a leader in providing mobile solutions for healthcare organizations. We connect physicians, nurses, and other care team members allowing them to communicate and collaborate more efficiently. The result is improved patient care and satisfaction as well as overall health system performance. We seek talented, creative professionals who feel the passionate about solving critical challenges in healthcare. Here you’ll be part of a team that’s energized about collaborating to build great solutions and working with customers. You’ll work in an environment that’s challenging, energizing, and fun.

In this role, the Senior Solutions Engineer works across named customer accounts providing technical thought leadership, support, planning, and optimization for the Mobile Heartbeat platform and products. A combination of technical aptitude, analytical skills, problem solving, excellent communication skills, and drive to help the customer are critical to success in this role. Mobile Heartbeat has both on-premise and cloud solutions and the Solutions Engineer will be working across both platforms.

Responsibilities

  • Work with named customer accounts on all technical matters including system architecture design, deployment, upgrades, configuration, telephony, and optimization on both physical servers as well as in the cloud.
  • Deploy and support custom integrations and technology solutions.
  • Deploy and support telephony infrastructure.
  • Ability to work cross-functionally with implementation, sales, support, product, and other Mobile Heartbeat teams.
  • Become a product expert, understanding the interrelationships of MH-CURE software, device operating software, the environment in which the product operates, and the workflows desired by the customer.
  • Create tools, scripts and/or programs to support MH-CURE product implementation & maintenance.
  • Oversee technical support at named accounts, providing a point of escalation for any customer issues.

Required Skills, Education and Experience

  • 5+ years of related professional experience.
  • Be an open, professional, and transparent communicator. The ideal candidate is able to customize messages appropriately depending on the audience, including customers and internal stakeholders.
  • Ability to effectively execute multiple tasks with competing priorities. Comfortable working in an interrupt-driven environment. Make logical decisions in stressful situations.
  • Be pragmatic and curious, with ability to learn independently.
  • Able to work occasional flexible hours including late nights and early mornings when required.
  • 5% travel or less.

Beneficial Skills and Experience

  • BA/BS degree in CS or a related technical field or equivalent experience.
  • 1+ years of telephony experience and VOIP/SIP troubleshooting.
  • Familiarity with both Microsoft OS and Linux OS.
  • Familiarity with Relational and Document Databases.
  • Experience delivering applications through one or more of the following: vSphere, AWS, GCP, Azure or OpenStack.
  • Familiarity with programming/scripting languages (such as PowerShell or Python).
  • Familiarity with technologies used by MH including XMPP, HL7 and WCTP.
  • Familiarity with tools and products used by MH, including but not limited to Atlassian JIRA and Confluence, Microsoft Windows Server, iOS, Android.

Mobile Heartbeat® is a clinical communication and collaboration company. We aim at driving positive patient outcomes throughout the healthcare enterprise. The MH-CURE platform enables all roles in every department to communicate with context. The platform streamlines clinical workflows. It accelerates decision-making, and improves patient care. Mobile Heartbeat delivers a new ecosystem of communication to the healthcare setting. A well-connected care team insures optimal patient care. Mobile Heartbeat operates as an indirect, wholly owned subsidiary of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Sr Solution Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • No Weekends

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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